One of the largest broadband service provider in Punjab, Connect Broadband, is rolling out 50 more customer care centres in the next two months.
Connect has setup 100 such centres over a period of time in various key cities of Punjab, and intends to provide more robust customer support in other cities too with 50 to be setup within two months.
Tricity shall have 10 more such centres from current mere four, informed Connect spokesperson.
Nearly 60 percent of the customers get their services from the local Connect office, and more centres would get them easy accessibility close by whether it is paying their bills or recharging, or finding out more about various other products and services offered by Connect.
These Connect centres are being setup to service the clients, and especially give them access to converting their copper landlines to fiber optics.
According to company officials, Connect has more than one lakh home passes on fiber optic connections, and intends to bring two lakh more home passes on fiber technology that would give them higher speed and bandwidth to enjoy internet browsing, videos and livecastings.
Setup on a franchise model, these centres would become nodal points for customer service and giving them access to knowledge base which can help anyone benefit from technology.
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